My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Greater Western Water encourages Macedon Ranges community to have their say
29 November 2022
Media Release
Greater Western Water (GWW) is continuing their collaborative approach to planning for the future of water in the Macedon Ranges with a new invitation to the community to share their views.
Locals are encouraged to contribute their knowledge and aspirations via the re-opened online survey, or by attending one of five community pop-up events taking place from Saturday 3rd December.
General Manager Strategy & Partnerships, Kessia Thomson said to ensure the Macedon Ranges continues to thrive we need to work closely with the community to get prepared for some of the driest and wettest years ahead.
“Securing the future of water in the face of extreme climate conditions and a fast-growing population is a priority for us. It’s important we find a way forward on the challenges with those who understand and care about the region.
“It’s been fantastic to hear from some of the locals recently on what matters most to them when it comes to water. It’s reaffirmed the value of local knowledge and is why we’re encouraging even more people to join the conversation,” she said.
The community are invited to complete the survey online or visit the GWW team at a pop-up event for a chat:
Saturday 3rd December: Woodend Farmers Market – 9am to 1pm
Saturday 10th December: Lions Club Sausage Sizzle, Main Street Romsey – 9am to 1pm
Tuesday 13th December: Community Chat Café, Neighbourhood House Woodend – 11.30am to 12:30pm
Thursday 15th December: Riddells Creek Neighbourhood House – 10am to 3pm
Saturday 17th December: Lancefield Farmers Market – 9am to 1pm