My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Greater Western Water urges community to be prepared for fire season
31 January 2023
With the fire danger period now declared across Hume, Melton, Macedon Ranges and Moorabool, Greater Western Water (GWW) is encouraging customers to be prepared with alternative water sources in the event supply is impacted by fire.
In a bushfire, customers may experience low water pressure, loss of supply or reduced quality of water. This could be due to several factors including heat and fire damage to equipment, or extreme demand for water from firefighters.
Jodie Hallam, General Manager, Operations and Delivery Solutions, said while GWW is prepared for the fire season, water supply cannot be guaranteed during a bushfire. As a precaution alternative supplies of water should be on hand.
“The above average rainfall has led to increased grassy growth and an increased risk of fires as the grass dries out during warm and dry conditions. In the event of a fast-moving fire, it’s vital to be prepared with access to alternative drinking water for household members and pets.
“The Fire Ready Kit available at the CFA website is a great resource and provides lots of helpful advice on how to prepare for bushfires, including ways to set up alternative water supplies that are independent from the mains,” she said.
If the water supply is affected, GWW will alert customers via text messages, web updates and social media. Ms Hallam reiterated the importance of customers having up to date contact details on their GWW account to ensure they can be reached.
“Notifications about impacts to water supply may include boil water notices or do not drink notices. We urge all customers to check their personal details are up to date on their GWW account to make sure they receive all safety messages.”
To update your contact details with GWW please call 13 44 99 or text 0480 015 200.
GWW recommends using multiple sources of information during a bushfire including the Vic Emergency app.
For more information about bushfires and your water supply visit gww.com.au/bushfires.
