My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
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Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Macedon Ranges community engagement report available
5 June 2023
For the past few months, we’ve been out and about in communities across the Macedon Ranges discussing all the options to manage water in the region.
Thank you to everyone who shared their opinions and insights with us, whether you completed our survey, dropped in for a chat at a local event or attended a workshop.
The engagement report summarises the activities we delivered and insights we gathered from residents, businesses, community groups and government between August 2022 and March this year. It includes who we spoke to, what we heard and the next steps.
Our aim was to build a shared understanding of community attitudes and values to understand what matters most about how water is managed in the region, with a particular focus on recycled water.
Together the Macedon Ranges community has identified 10 priorities for water management in the region including healthy waterways and habitats, safe drinking water and appropriate access to water for everyone.
We worked with environmental consulting group RPS to design and deliver this engagement program.
These community perspectives will inform planning for important infrastructure upgrades. GWW is committed to ensuring future projects reference and reflect what we heard as a key input alongside broader stakeholder consultation, modelling, technical investigation and other analysis.