My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
From 1 July 2024, property owners who receive the parks charge will be charged quarterly, instead of annually.
Spreading the charge across four bills will ensure more consistent and manageable payments throughout the year.
We collect the parks charge on behalf of the Department of Energy, Environment and Climate Action. This helps Parks Victoria look after some of Melbourne’s most iconic parks and gardens, trails, zoos and waterways. Find out more about the parks charge.
Although this change will affect most property owners, some who are not connected to our water system will continue to receive the parks charge annually.
Find out more
If you have questions or need help with your bills, please call us on 13 44 99 to discuss how we can support you.
