My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
We’re simplifying how you receive the annual Parks Charge. From 1 July 2023, property owners who previously received a separate bill for the Parks Charge will instead have it included on their usual Greater Western Water (GWW) bill.
The charge will be listed separately on your bill so you can see how much it is.
If you already receive the Parks Charge as part of your GWW bill, nothing will change for you. We collect the charge for the Department of Energy, Environment and Climate Action (DEECA), usually between July and September. This helps Parks Victoria look after some of Melbourne’s most iconic parks, trails, zoos and waterways, like the Melbourne Zoo and the Shrine of Remembrance.
Over the next 12 months we’re making changes like this one to improve your billing experience. This will mean a simpler experience for you, whether you choose an email or paper bill. Find out more about how we’re redesigning your billing experience.
