My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Tackling homelessness with clean water and conversation
4 August 2021
What does home mean to you? For many of us home is family, a quiet night on the couch or a cosy bed, but for some, home is complicated.
This week is National Homelessness Week, which raises awareness for people experiencing homelessness. Across Australia, more than 116,000 people don’t have a place to call home on any given night.
Everyone can help to make a difference to reduce the impact of homelessness - as individuals and organisations.
We recognise that some people in our community can’t always easily access safe, clean water. Not everyone has a place to call home, where they can enjoy a hot shower or put a load of washing on.
Enter not-for-profit Orange Sky Australia. Greater Western Water is proud to be a local sponsor of this world-first charity that connects people experiencing homelessness with free mobile laundry and shower services.
Orange Sky volunteers create a safe, supportive environment for those who often feel disconnected from their community. The most important part of the service is the conversation that happens while the washing machines are spinning and the dryers are tumbling.
We love that we can contribute to the 22,400 washes, 2680 showers and countless positive conversations that happen every year across Melbourne.
Join us and take the Sudsy Challenge in September. This Orange Sky fundraiser challenges you to wear the same outfit for three days to raise awareness and donations for people doing it tough, like Glenn.
You can also learn more and get involved in the conversation on Orange Sky’s social media. Look for @orangeskyau on Facebook, Instagram and Twitter.