My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Applications are now open for this year’s round of the Greater Western Water (GWW) Thriving Communities grants and sponsorship program.
Thriving Communities has been running since 2022, offering funding to community-led groups and projects that are creating opportunities across our service region.
Greater Western Water General Manager Strategy and Partnerships Kessia Thomson said groups could apply for up to $20,000 for projects that are locally led and benefit our customers and community.
“In previous rounds, GWW has funded a wide range of projects, activities and organisations and we hope this year is no different,” she said.
“Our eligibility criteria support local organisations with innovative ideas to help our communities thrive.”
“We are looking to invest in locally led initiatives for big returns on community wellbeing and care for Country in the west. If you are working on something that creates opportunity, sustainability, inclusion or equity, we want to hear from you.”
Woodend Primary School’s Community Children’s Garden has been thriving since last year’s $3,780 grant funded an automated irrigation system.
Nicole Middleton, who leads the 25-strong volunteer group that manages the garden, said it focused on giving children hands-on, practical lessons from experienced gardeners.
Before the grant, the garden was hand-watered, making it unsustainable to keep alive and healthy, especially over school holidays.
Woodend Primary School’s Community Children’s Garden includes 150 square metres of planter beds.
An online information session is on Wednesday 13 March at 7pm, where the GWW team will explain the grant guidelines, how to apply and answer any questions.
Applications are open from March 6 until April 10. Successful recipients will be notified in June. Learn more, register for the information session and apply now at Thriving Communities.