Planned service outage and customer update

My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.

 

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News article

Thriving Communities Grants: Applications now open for 2025

5 March 2025

Greater Western Water's (GWW) Thriving Communities grants and sponsorships program is back for 2025, supporting local projects and community activities that make our region a better place to live.

Community groups and local organisations can apply for:

  • Up to $20,000 for projects
  • Up to $5,000 for community activities

From festivals and sustainability projects to health and wellbeing initiatives, we're proud to back ideas that bring people together and strengthen our communities.

Why apply?
Since 2022, GWW has funded more than 60 projects, helping to create greener spaces, celebrate culture, and foster inclusion. Recent recipients include:

Friends of Kororoit Creek, have built frog bogs and planted water-cleansing reeds —creating vital habitats for frogs and platypus.

Essendon Canoe Club, whose Come and Try initiative is introducing more people to canoeing on the Maribyrnong River, making water sports more accessible for diverse communities.

GWW's General Manager for Strategy and Partnerships, Kessia Thomson, said the program is about investing in projects that make a real difference to the community.

"Our service area is diverse, vibrant and growing and we're supporting initiatives that help people feel connected and included.

"Through Thriving Communities, we're investing in local projects that strengthen community ties, promote sustainability and enhance wellbeing." 

Key dates:

Applications open: 5 March – 9 April
Projects must take place between: 1 July 2025 – 30 June 2026
Successful applicants announced in June.

We encourage interested groups to join one of our online info sessions where you can ask questions, understand how to apply and get some tips for submitting a great application.

  • Wednesday 12 March at 7 pm
  • Friday 14 March at 12:30 pm

Ready to bring your project to life? Find out more, register for an online info session and apply now at Thriving Communities. 

Two people crouching with plants in a woodland area
Friends of Kororoit Creek are a former grant recipient

 

Media enquiries
0417 459 575
media@gww.com.au

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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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