My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Thriving communities, improved liveability, and caring for the environment guiding the future for Greater Western Water
4 July 2022
Communities, customers and caring for Country are central to Greater Western Water’s approach to delivering essential water and wastewater services across the region.
These focus areas were identified through the launch of their 2030 Strategy which coincided with their one year-anniversary, following the integration of City West Water and Western Water in July 2021.
Managing Director Maree Lang said the first GWW strategy shows how the organisation is adapting to manage the challenges of population growth amidst climate change.
“Our goals go beyond just being a utility provider. While providing essential services to our customers is our number one priority, we’re taking a more holistic and collaborative approach that will create better outcomes for local communities and the environment”.
“We're committed to creating a more liveable city and region for everyone and supporting beneficial projects to help our diverse communities thrive economically, socially, environmentally and culturally,” she said.
GWW Senior First Nations Advisor, Aunty Kym Monohan said a key highlight of the strategy was GWWs commitment to healing and caring for Country.
“Country is a First Nations understanding that is not just about the land, but the term is all encompassing and includes the relationships between land, water, air, sky, people, animals and spirits to which they are connected and belong.”
“One of the ways we will pay respects to Country is through our commitment to reach net zero carbon by 2030, and we are also leading the way towards zero waste through trialling innovative solutions that will have a better impact on the land and waterways,” Aunty Kym said.
The GWW strategy was developed with input from GWW customers, alongside Traditional Owner groups from the Kulin Nation, ensuring its themes closely aligned with the priorities of all interested parties.