My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Top 8 water tips that could save the planet, your budget – or even a life
9 December 2022
You’ve probably heard how saving water can help the environment and lower your water bills.
But did you know there are are some simple water-saving tips that may also assist in an emergency or even save a life? Check out these eight tips and become a water champion at home and in your community.
Be smart. Choose tap. It’s the best choice for your health, the environment and your budget. After all, Australia has some of the highest drinking water standards in the world!
Store water in your fridge for emergencies. In the event of a burst water main or bushfire, you’ll always have drinking water on hand.
Be prepared. Water pressure and supply could be interrupted during a bushfire. GWW has backup and staff on call, but if you live in a high-risk area, consider keeping an alternative water supply. Contact CFA to find out more about bushfire preparation.
Check for leaks. Avoid steep water bills by checking for water leaks now. Read the numbers on your meter, then re-check after a period when you haven’t used any water. If the numbers have changed, you may have a leak.
Adopt a hydrant. Help to clear grass and soil from fire hydrants or let us know if you spot one that needs attention – you’ll be helping the CFA when they need to fight fires and keep property and people safe.
Remember the three Ps. Only flush pee, poo and (toilet) paper down the loo and avoid a costly (and smelly) plumbing fix. Look out for the new flushable symbol on products too. You’ll be helping to keep our sewers operating at their best.
Shorten your shower. Save water by keeping your shower to four minutes.
Can you claim a concession? Shrink your bills with a concession – pensioners, healthcare card holders and Veterans’ Affairs gold card holders are all eligible.