If you need us for something urgent, call us on 13 44 99. We are affected by the current global outage of Microsoft systems, impacting our ability to respond to online enquiries and emails. If you submit a message via our website or email, we may not receive it, so please call.
Important customer update
We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
Greater Western Water is changing the water supply in Woodend to meet growing demand.
Currently, Woodend is supplied with water from several reservoirs across the Macedon Ranges. On Tuesday 4 February, we’ll add water from Rosslynne Reservoir to the supply, alongside these existing sources.
We use different water sources to ensure a reliable supply for our customers. This helps us meet the water needs of our service region’s growing population, especially during summer when demand is higher.
Water can sometimes have a slightly different taste or smell depending on where it’s sourced from. The change in taste and odour is caused by different water treatment processes used across our network to meet required drinking water quality standards.
If you notice a change at the tap, it's nothing to be concerned by – your water is safe to drink and use as normal.
Stay informed about future supply changes
We email customers to let them know when we’re changing their water supply. To stay informed, please update your contact details.
