My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Learn about the function of our Altona Treatment Plant and the team in charge. Read about our mid-year performance update, how to avoid block sewers, understanding your water bill and why you should carry a reusable water bottle.
In this edition:
what happens at our Altona Treatment Plant?
our mid-year performance update – how we are doing
how to avoid a blocked sewer
everything your bill pays for
Choose Tap – access Melbourne’s world-class water on the go
