My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Learn about your new billing experience and how we're supporting you through these changes.
Read about our Thriving Communities grants and sponsorships program, which is supporting Melburnians in need and how we're upgrading infrastructure across our service area to ensure a safe and secure water supply, now and in the future.
In this edition:
Your new-look bill
My GWW is your new online account
Choosing the most secure payment method
Changes to the parks charge
The Royal Parade water main upgrade is complete
How a Thriving Communities grant is helping Melburnians in need
