We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
Learn about your new billing experience and how we're supporting you through these changes.
Read about our Thriving Communities grants and sponsorships program, which is supporting Melburnians in need and how we're upgrading infrastructure across our service area to ensure a safe and secure water supply, now and in the future.
In this edition:
Your new-look bill
My GWW is your new online account
Choosing the most secure payment method
Changes to the parks charge
The Royal Parade water main upgrade is complete
How a Thriving Communities grant is helping Melburnians in need
