We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
This edition highlights the work underway to strengthen and upgrade our water and sewerage network, along with new opportunities for customers to help shape future services and prices. You’ll also find practical water saving tips to help protect our precious supply, advice to prevent frozen pipes, and updates from our customer care days and support options. We’re introducing our new Managing Director, Cameron FitzGerald, and sharing an overview of our second Reconciliation Action Plan, which reinforces our commitment to strong and respectful partnerships with First Nations communities.
