My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Learn about our water services and recycled water plants. Read about how we are supporting liveability, wellbeing and prosperity across our service area, as well as some upcoming changes to your billing experience.
In this edition:
Billing frequency changes
Customer charter changes
Parks charge changes for some of our customers
Victoria Street water mains get an update
Learn about our recycled water plants
National Water Week poster competition
Some interesting statistics on our drinking water supply
