We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
Learn about our water services and recycled water plants. Read about how we are supporting liveability, wellbeing and prosperity across our service area, as well as some upcoming changes to your billing experience.
In this edition:
Billing frequency changes
Customer charter changes
Parks charge changes for some of our customers
Victoria Street water mains get an update
Learn about our recycled water plants
National Water Week poster competition
Some interesting statistics on our drinking water supply
