My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Learn about the launch of our first Reconciliation Action Plan as Greater Western Water, and how were collaborating with our community on a range of projects, including a three-year sponsorship with the Western Bulldogs Community Foundation and giving trees to schools in our service area.
In this edition:
Celebrating the launch of our Reconciliation Action Plan
Supporting the next generation of First Nations leaders
Learn about how we’re improving your billing experience
