My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
In our latest newsletter, read our most recent reports, get prepared for bushfire season with our handy tips, learn more about PFAS testing and how we treat water, and get information if you need more time to pay your water bill.
In this edition, learn more about:
How we treat water with UV light
Our latest Annual Water Outlook report and Annual Report
What to do if you need more time to pay your bill
PFAS testing and how our water is world-class
This year’s National Water Week competition winners
