My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Read about how we’ve partnered with groups and organisations who share our commitment to our diverse community, from Victoria University to Melbourne’s other water corporations. Learn about how your bill is changing and how to avoid your pipes freezing this winter.
In this edition:
Our partnership with Victoria University
Announcing our latest recipients for our Thriving Communities grants and sponsorship program
Learn about how we’re simplifying your billing experience
