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Important customer update
We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
This edition focuses on practical ways we’re supporting customers through the cooler months while continuing to improve how we deliver our services. It includes updates on the actions in our enforceable undertaking, customer support options, changes to prices, and how we’re helping secure Melbourne’s water supply during ongoing dry conditions. You’ll also learn about simple actions to save water at home, how protect your water meter during winter and stories from across our region showing how small changes can lead to big savings.
In this edition:
save water, every season
supporting Melbourne’s water supply
price changes from 1 July 2026
what’s the ‘E’ on your bill?
delivering on our commitments
how schools are saving millions of litres of water
