Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

Man in protective clothing is standing next to a water tanker and putting a sign out on the naturestrip

Greater Western Water's leak detection program helps secure customers' water future

10 June 2026

We're finding and fixing leaks earlier to help protect water supplies as population growth, drying conditions and climate change place increasing pressure on Victoria's reservoirs.

Community groups awarded funding for local activities

7 February 2022
Greater Western Water has awarded $35,000 to 14 grassroots community groups, helping people across Melbourne’s west connect and celebrate what makes our city and towns great. ...

New water fountains promote healthy and sustainable living for the Maribyrnong community

24 December 2021
We’ve partnered with the City of Maribyrnong to install seven new water fountains across the local community to help keep you hydrated, just in ...

Award-winning Carlton Water Main Renewal brings positive community outcomes

22 December 2021
It was a strong playing field at this years’ 2021 AIPM Project Management Achievement Awards (PMAAs) but we are elated to win for our M205 Carlton ...

We’ve received a 12-month extension to our current price determinations

20 December 2021
In October this year, we applied to the Essential Services Commission (ESC) for a 12-month extension to our existing price determinations.   Price determinations outline the ...

Melbourne's Water Outlook 2022

1 December 2021
Melbourne’s water storage levels are the highest they’ve been for 20 years and they’re forecast to remain secure for the next 12 months with ...

Woodend update - Sewer smoking

19 November 2021
Over the next two weeks, we’ll be carrying out ‘smoking’ on the sewer network in Woodend as part of our ongoing maintenance and investment ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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