Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
You will need a trade waste agreement with us if your industrial or manufacturing business discharges waste water to the sewerage network. Examples include:
It can be a good idea to check water pressure and flow before you connect your property to our network or start any plumbing work.
Apply online if you need us to check your property's water pressure and flow. Make sure you include a detailed site plan showing the proposed tapping location. We'll provide you with a report of our findings.
Apply through Property Plus
We provide a free translation and interpretation service for non-English speaking customers. Just call 9313 8989 and tell us your preferred language to connect to an interpreter.
For hearing impaired customers. we offer the National Relay Service on 13 36 77.
እንግሊዝኛ ለማይናገሩ ደንበኞች ነፃ የትርጉም አገልግሎትዎችን እንሰጣለን። ከአስተርጓሚ ጋር ለመገናኘት በቀላሉ 9313 8989 ላይ ይደውሉ እና የሚፈልጉትን ቋንቋ ይንገሩን።
If your business is involved in food production or preparation, you will need to hold a trade waste consent with us. This includes:
We’ll maintain the sewer main and any pipes a metre from your property’s boundary.
If the sewer main is within your property’s boundary, we’ll maintain the sewer main and any pipes up to 1 metre from the edge of the sewer main.
When the inspection shaft on your property is within 1 metre of your property’s boundary, we’re responsible up to the Inspection Opening (27A fitting).
As the property owner, you are responsible for ensuring the inspection shaft is accessible and above ground at all times.
Before you contact us for a booking, please make sure you have:
