The Victorian Government has confirmed an order for desalinated water to replenish Melbourne’s water supplies.

We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.

Today’s announcement by the Victorian Government of the Victorian Water Security Plan is welcomed by Victoria’s five major water corporations: Barwon Water, Greater Western Water Melbourne Water, South East Water and Yarra Valley Water.

Celebrating the Wurundjeri people’s deep connection to land and water, an artwork by Woi-Wurrung Wurundjeri and Yorta-Yorta artist Simone Thomson has been installed at our Gisborne Recycled Water Treatment Plant.

This edition highlights the work underway to strengthen and upgrade our water and sewerage network, along with new opportunities for customers to help shape

Participants toured A Forest for Australia, an enduring piece of land art spanning eight acres at Altona Treatment Plant, as part of the Dear Agnes program this year.

How we're delivering on the actions outlined in our enforceable undertaking with the Essential Services Commission.

Thanks to the SWEP program, schools in GWW's area saved 103.1 million litres of water in 2025. The program is now free for all schools to join.

We're continuing our support for customers across Melbourne's west and inner‑north by delivering our next set of Customer Care Days throughout April.

Greater Western Water is urging businesses to join the WaterSmart program, which helps organisations monitor and improve their water efficiency to save costs and support long‑term water sustainability.