Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Sessions will be held across Tarneit, Manor Lakes, Werribee, Truganina, Taylors Lakes and Point Cook throughout March
Ten Greater Western Water customer care days will run in February in Melton, Fraser Hill, Thornhill Park, Hillside, Caroline Springs, Bacchus Marsh and Wyndham.
We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.
Today’s announcement by the Victorian Government of the Victorian Water Security Plan is welcomed by Victoria’s five major water corporations: Barwon Water, Greater Western Water Melbourne Water, South East Water and Yarra Valley Water.
Celebrating the Wurundjeri people’s deep connection to land and water, an artwork by Woi-Wurrung Wurundjeri and Yorta-Yorta artist Simone Thomson has been installed at our Gisborne Recycled Water Treatment Plant.
Roshi’s grandmother inspired her to become an engineer.
A GWW partnership with not-for-profit Western Chances is helping young people overcome barriers and to thrive in their education and employment journey.
We have updated our engagement guidelines to strengthen how we involve community and stakeholders in decisions about our projects, services and day-to-day work.
Residents in Greater Western Water's service area have more opportunities to ditch bottled water and choose tap water this summer thanks to the installation of five new drinking fountains in 2025.
With the warmer weather in full swing, it’s the perfect time to enjoy the outdoors, but don’t forget that Permanent Water Saving Rules apply across Victoria