Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
I want to take this opportunity to thank you for your patience as we work through the challenges of our recent billing issues.
Greater Western Water (GWW) has reached a major milestone on its $55 million upgrade of the Gisborne Recycled Water Plant, with construction complete and tes
Greater Western Water has completed vital upgrades to an almost 100-year-old water main on one of Melbourne’s busiest streets.
Greater Western Water (GWW) has completed works to replace a more than 140-year-old water main on Pascoe Vale Road.
Greater Western Water is completing construction on a water tank on Minns Road in Melton, which is set to help secure the region’s water supplies for the next 100 years.
Greater Western Water (GWW) has finished constructing a new sewer in Elizabeth Street in Melbourne’s CBD. Its completion marks another significant milestone in the ongoing upgrades to Melbourne's sewer network.
We’re currently experiencing delays with processing information statement requests. We are doing all we can to resolve the issue as quickly as possible and will provide updates here.
Melbourne’s Annual Water Outlook 2025 shows that water storage levels are expected to remain secure for the year ahead.
In our latest newsletter, read our most recent reports, get prepared for bushfire season with our handy tips, learn more about PFAS testing and how we treat
Recent media reports about PFAS (per- and poly-fluoroalkyl substances) testing in our area have raised questions about drinking water quality.