Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
We are inviting students of all ages to unleash their creativity in the 2026 National Water Week poster competition.
Greater Western Water (GWW) is continuing its Customer Care Days program, offering free, face-to-face support sessions across the City of Yarra, Point Cook and Werribee throughout May.
Don't miss your change to apply for Greater Western Water’s Thriving Communities grants program before applications close on 22 April 2026.
The Victorian Government has confirmed an order for desalinated water to replenish Melbourne’s water supplies.
This edition highlights the work underway to strengthen and upgrade our water and sewerage network, along with new opportunities for customers to help shape
Participants toured A Forest for Australia, an enduring piece of land art spanning eight acres at Altona Treatment Plant, as part of the Dear Agnes program this year.
How we're delivering on the actions outlined in our enforceable undertaking with the Essential Services Commission.
Thanks to the SWEP program, schools in GWW's area saved 103.1 million litres of water in 2025. The program is now free for all schools to join.
We're continuing our support for customers across Melbourne's west and inner‑north by delivering our next set of Customer Care Days throughout April.
Greater Western Water is urging businesses to join the WaterSmart program, which helps organisations monitor and improve their water efficiency to save costs and support long‑term water sustainability.