This page provides news updates about billing delays and related issues.

We understand the frustration some of our customers are experiencing as a result of billing delays and challenges with our new system.

This International Women’s Day, we’re celebrating some of the incredible women at GWW breaking barriers and inspiring future generations in the water industry.

While progress toward gender equality has come a long way, there’s still work to do.

This year’s theme, March Forward: For ALL Women and Girls challenges us all to turn commitments into action – like these two inspiring women do every day.

We are committed to learning from the billing and application delays that have impacted our customers.

We're hosting a series of Customer Care Days throughout March and April, where customers can access in-person support to resolve billing enquiries.

Greater Western Water’s (GWW) Thriving Communities grants and sponsorships program is back for 2025, supporting local projects and community activities that make our region a better place to live.

Greater Western Water is inviting schools across its service region to participate in this year’s Trees for Schools program.

As part of the upgrades to our billing system, some customer details were migrated incorrectly.

Our team is always ready to help when something goes wrong with your water supply. From small leaks to no water at all, we’re here to safely fix faults across our service area.