Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
The Long Walk celebrated its 20th anniversary at the Melbourne Cricket Ground (MCG) on Saturday 25 May, and Greater
The event provided an opportunity for employees to show their support for reconciliation, connect to Country and learn more about First Nations people.
Greater Western Water (GWW) has launched a new billing and payments system to deliver a better experience for our customers.
Please note access to some of our services will be limited from 5pm Friday 24 May until 8.30am Wednesday 29 May while we work on our new billing and payment system.
We’re currently upgrading your billing experience. Some features, including payment services, online accounts and phone lines will be limited. Learn more here.
To make a payment, call us on 13 44 99 or visit Australia Post Billpay. To report a fault or emergency, please call 13 44 99, 24/7.
For family or domestic violence support, please call 13 44 99.
Thank you for your patience.
Greater Western Water has put the finishing touches on Melton’s newest water main.
Announcing our newest strategic sponsorship
Let’s get creative! Entries for this year’s National Water Week poster competition are now open and Greater Western Water (GWW) is inviting all local primary, kindergarten and early learning students to enter.
We’re building a giant water tank in Melton to boost water security for Melton’s growing population.
Melbourne’s water supply for the year ahead remains secure.
