Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

Your water news (winter-spring 2024)

1 July 2024

Learn about what our first price submission means for you, changes to our billing and payment systems and our reflections on a year of our Reconciliation Act
A new water pipe is installed in a bust street at night.

Major upgrade completed to secure inner-city water supply

28 June 2024

Works to replace a 146-year-old water main to help future-proof water supply for Carlton, North Melbourne and Melbourne CBD

Planned outage - 12.00pm to 2.00pm Saturday 29 June

We’re carrying out maintenance of our systems from 12.00pm to 2.00pm Saturday 29 June. Some features, including payment services and online accounts, will be unavailable. 

Payments can be made by calling 13 44 99 or using BPay or Australia Post Billpay. To report a fault or emergency, please call 13 44 99, 24/7.  

Thank you for your patience.

Keep your water flowing this winter, protect your water meter

24 June 2024

Greater Western Water is encouraging customers to take some simple steps to ensure their water meters and pipes don’t freeze this winter.

Local organisations to benefit from GWW grants and sponsorships program

17 June 2024

We're rolling out our next round of grants and sponsorships funding to support projects, events and activities that build strong community connections and help make our region a great place to live.
A suburban park in autumn, with manicured grass, a path running through it and established trees with yellow leaves.

Making the parks charge more manageable

12 June 2024

From 1 July 2024, property owners who receive the parks charge will be charged quarterly, instead of annually.

Multicultural Association of Community Empowerment

An event to celebrate the Dandiya festival, also known as Navratri or Garba. This is a traditional Hindu festival celebrated predominantly in the Indian states of Gujarat, Maharashtra, and Rajasthan, as well as in other parts of India and by Indian communities around the world. Many non-Hindu communities also participate in the energetic and colorful folk dance called Garba or Dandiya Raas.
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the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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