Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
Having access to a number of sources ensures we can meet demand, cater for a growing population and manage water supplies when inflows are low.
Melbourne Water is responsible for harvesting, storing and treating water before it arrives in our system from the following reservoirs:
For more information, visit the Melbourne Water website
Our water quality is the product of rigorous monitoring and reporting. This includes checking our treatment plants daily and taking samples from reservoirs, water filtration plants, storage tanks, pump stations and customer taps.
The upgrade of the Gisborne Recycled Water Plant (RWP) to meet the needs of the region’s growing population is one step closer with Greater Western Water (GW
Everyone across Greater Melbourne is being encouraged to have their say on water security in the face of population growth, climate change and reduced rainfall following the release of the draft Greater Melbourne Urban Water and System Strategy: Water for Life.
