Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

GWW customers in Melton can get face-to-face support in February

Face-to-face billing and account support in Melton

30 January 2026

Ten Greater Western Water customer care days will run in February in Melton, Fraser Hill, Thornhill Park, Hillside, Caroline Springs, Bacchus Marsh and Wyndham.

Gisborne Recycled Water Plant upgrade reaches key milestone

21 January 2025
Greater Western Water (GWW) has reached a major milestone on its $55 million upgrade of the Gisborne Recycled Water Plant, with construction complete and testing underway ...

Once in a 100-year water upgrade complete on Swanston Street

16 January 2025
Greater Western Water (GWW) has completed vital upgrades to an almost 100-year-old water main on one of Melbourne’s busiest streets.The project involved upgrading 250 ...

Greater Western Water completes once in a lifetime water upgrades for Moonee Ponds

13 January 2025
Greater Western Water (GWW) has completed works to replace a more than 140-year-old water main on Pascoe Vale Road.The new main has increased capacity ...

New mega water tank to boost water security for Greater Melton

30 December 2024
Greater Western Water is completing construction on a water tank on Minns Road in Melton, which is set to help secure the region’s water ...

Elizabeth Street sewer upgrade completed

27 December 2024
Greater Western Water (GWW) has finished constructing a new sewer in Elizabeth Street in Melbourne’s CBD. Its completion marks another significant milestone in the ...

Important update on information statement requests

20 December 2024
This page is no longer being updated. For more information, visit the information statements page.We’ve now cleared 98 per cent of information statement requests ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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