Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

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Thriving Communities grants help bring joy to communities during festive season

10 December 2025

Greater Western Water is sponsoring four community Christmas events through our Thriving Communities program.

Greater Western Water teams up with social enterprise to help create meaningful jobs while fighting waste

7 June 2024
Greater Western Water (GWW) is working with social enterprise, Assembled Threads to help create meaningful employment for diverse communities while diverting waste from landfill. Assembled ...

Water supply change notification – Bacchus Marsh, Darley, Maddingley and Parwan

6 June 2024
On Wednesday 12 June 2024, we’re switching the water source in Bacchus Marsh, Darley, Maddingley and Parwan from Merrimu Reservoir to the Melbourne supply system.We’...

GWW proudly supports The Long Walk

31 May 2024
The Long Walk celebrated its 20th anniversary at the Melbourne Cricket Ground (MCG) on Saturday 25 May, and Greater Western Water (GWW) was proud to be ...

Greater Western Water walks towards reconciliation

30 May 2024
Greater Western Water’s (GWW) commitment to reconciliation and support for First Nations communities was on display on Monday as employees took part in a ...

Your new billing experience - what to expect

29 May 2024
Greater Western Water (GWW) has launched a new billing and payments system to deliver a better experience for our customers.As part of the upgrade, ...

Planned outages as we switch to new billing experience

29 May 2024
We've finished upgrading our billing and payments systems. All services are now back online.Thanks for your patience during these essential upgrades.See what's changed ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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