Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
We are all about water, but there’s a huge variety to the work we do. We embrace a wide range of challenges and are constantly innovating to provide the best possible services.
Whether we’re upgrading our pipes or addressing the uncertainty of climate change and drought, we’re collectively working to build a lasting legacy to make a difference.
Find out about all the ways you can pay your bill. From direct debit to Australia Post, we've got an option to suit you.
Water is one of our most precious resources, essential for life. However our water storages can drop rapidly, so we all need to make sure it isn’t being wasted. Across Victoria, households and businesses are taking practical steps to conserve our water supplies, like collecting rainwater and installing water-efficient appliances to protect our water supplies for the future.
You do not need approval to use water if you are:
Greater Western Water (GWW) is for everyone. We commit to providing accessible information and online services, regardless of ability.
Our website aims to meet level AA of the Web Content Accessibility Guidelines (WCAG).
We refer to Greater Western Water as GWW, us, our or we. We refer to anyone who comes onto this site or accesses it in any way as you.
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We’re happy you’ve visited our site. While you’re here, there are some terms of use (terms) we need you to follow:
