Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
The amount you pay for your water is based on the prices set out in the Greater Western Water determination, released by the ESC in June 2024.
For more information visit our price submission page or the Essential Services Commission website.
Greater Western Water formed in 2021 by bringing together Western Water and City West Water.
The Victorian Essential Services Commission (ESC) regulates the prices we charge.
Our current prices and charges are based on the price submission determination approved by the ESC for Greater Western Water in June 2024.
For more information visit our Price submission page or the Essential Services Commission website.
If you can't pay your full bill amount all at once, you can pay a smaller amount, any time, without a formal payment plan. Just remember, any remaining balance is still due by its due date. If you ever need more time or support to pay your bill, GWW offers payment plans and extensions. To find out more, visit our Financial support page below.
You can claim a concession if you have:
The safety of our customers and employees is absolute. Providing respectful and confidential help for those impacted by family and domestic violence is part of our commitment to our customers. This includes:
Greater Western Water (GWW) has been inaugurated into the Leading Utilities of the World (LUOW), a
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