Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
Our Gifts, Benefits and Hospital Policy states Greater Western Water’s position on:
This policy applies to all GWW directors, executives, employees, "in house" contractors and consultants and any individuals or groups undertaking activity for or on behalf of GWW.
Under the Freedom of Information Act 1982 (the FOI Act), everyone has the right to ask for access to documents held by Greater Western Water.
You have the right to:
Craig was appointed Acting Managing Director of Greater Western Water on 28 July 2025. He brings extensive executive-level experience across utilities, industrial and fast-moving consumer goods sectors. Craig brings with him a track record of leading major business transformations, complex projects and operational excellence initiatives, and is highly experienced navigating complex stakeholder environments. He is strongly focused on delivering improved customer outcomes and leading positive change for Country, customers and communities.
Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate. We pay our deepest respects to the traditional custodians past, present and future. We acknowledge the continued cultural, social and spiritual connections that First Nations peoples have with the lands and waters, and we recognise and value that the Traditional Owner groups have cared for and protected them for thousands of generations.
We have two types of mobile water stations available, a mobile water station and a water furphy. Both have different requirements for use.
We are all about water, but there’s a huge variety to the work we do. We embrace a wide range of challenges and are constantly innovating to provide the best possible services.
Whether we’re upgrading our pipes or addressing the uncertainty of climate change and drought, we’re collectively working to build a lasting legacy to make a difference.