Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
We’ll maintain the sewer main and any pipes a metre from your property’s boundary.
If the sewer main is within your property’s boundary, we’ll maintain the sewer main and any pipes up to 1 metre from the edge of the sewer main.
When the inspection shaft on your property is within 1 metre of your property’s boundary, we’re responsible up to the Inspection Opening (27A fitting).
As the property owner, you are responsible for ensuring the inspection shaft is accessible and above ground at all times.
Before you contact us for a booking, please make sure you have:
Having access to a number of sources ensures we can meet demand, cater for a growing population and manage water supplies when inflows are low.
Melbourne Water is responsible for harvesting, storing and treating water before it arrives in our system from the following reservoirs:
For more information, visit the Melbourne Water website
Our water quality is the product of rigorous monitoring and reporting. This includes checking our treatment plants daily and taking samples from reservoirs, water filtration plants, storage tanks, pump stations and customer taps.
The upgrade of the Gisborne Recycled Water Plant (RWP) to meet the needs of the region’s growing population is one step closer with Greater Western Water (GW
Everyone across Greater Melbourne is being encouraged to have their say on water security in the face of population growth, climate change and reduced rainfall following the release of the draft Greater Melbourne Urban Water and System Strategy: Water for Life.
