Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
We provide a free translation and interpretation service for non-English speaking customers. Just call 9313 8989 and tell us your preferred language to connect to an interpreter.
For hearing impaired customers. we offer the National Relay Service on 13 36 77.
እንግሊዝኛ ለማይናገሩ ደንበኞች ነፃ የትርጉም አገልግሎትዎችን እንሰጣለን። ከአስተርጓሚ ጋር ለመገናኘት በቀላሉ 9313 8989 ላይ ይደውሉ እና የሚፈልጉትን ቋንቋ ይንገሩን።
If your business is involved in food production or preparation, you will need to hold a trade waste consent with us. This includes:
We’ll maintain the sewer main and any pipes a metre from your property’s boundary.
If the sewer main is within your property’s boundary, we’ll maintain the sewer main and any pipes up to 1 metre from the edge of the sewer main.
When the inspection shaft on your property is within 1 metre of your property’s boundary, we’re responsible up to the Inspection Opening (27A fitting).
As the property owner, you are responsible for ensuring the inspection shaft is accessible and above ground at all times.
Every year, we supply 8.5 billion litres of recycled water to our customers - enough to fill around 3,400 Olympic swimming pools.
By safely treating and reusing water, we’re helping protect our environment and making the most of this valuable resource.
Find out more about how to connect, use and manage recycled water.
Having access to a number of sources ensures we can meet demand, cater for a growing population and manage water supplies when inflows are low.
Melbourne Water is responsible for harvesting, storing and treating water before it arrives in our system from the following reservoirs:
For more information, visit the Melbourne Water website
