Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Greater Western Water (GWW) is replacing an existing water main network in Moonee Ponds that is over 100 years old to ensure the community continues to recei
Greater Western Water (GWW) will be renewing the sewer pipe along sections of Elizabeth Street as part of an ongoing sewer rehabilitation program to revitali
Communities, customers and caring for Country are central to Greater Western Water’s approach to delivering essential water and wastewater services across th
Find out how we're improving our water and wastewater services, supporting our customers and partnering with our diverse communities.
The Essential Services Commission has confirmed Greater Western Water’s prices to apply from 1 July 2022.
Trade waste is liquid waste that's generated by a food or industrial businesses. If your business generates trade waste, you'll need to hold a trade waste consent or agreement.
You will need a trade waste agreement with us if your industrial or manufacturing business discharges waste water to the sewerage network. Examples include:
It can be a good idea to check water pressure and flow before you connect your property to our network or start any plumbing work.
Apply online if you need us to check your property's water pressure and flow. Make sure you include a detailed site plan showing the proposed tapping location. We'll provide you with a report of our findings.
Apply through Property Plus
