Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
As we enter the winter season and start to feel the days get colder, there are a few things you can do to make sure your water will keep flowing all winter long.
Greater Western Water is refreshing its
Melbourne Water and Greater Western Water have completed a joint operation to refill a section of Deep Creek, aiming to save the endangered Yarra Pygmy Perch.
We heard from you that our customer care days in March and April made a real difference, so we're continuing to offer more face-to-face support.
Greater Western Water has become the first utility in Australia to pilot nanobubble technology.
We're making steady progress and continuing to take action to put things right.
Our National Water Week poster competition is back for 2025, with entries now open to all pre-schools and primary schools across its service region.
Greater Western Water has today welcomed the appointment of Lisa Neville as the Chair of Greater Western Water’s Board.
Read about upgrades around our service area and how we’re keeping you updated as we work through the recent changes to our billing system
Our latest customer outcomes performance report for July - December 2024 shows steady progress across key areas.
