Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Around 15,000 artefacts uncovered during Greater Western Water's construction of a pipeline beneath the Werribee River are providing valuable insights into the area's rich history.
We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.
Today’s announcement by the Victorian Government of the Victorian Water Security Plan is welcomed by Victoria’s five major water corporations: Barwon Water, Greater Western Water Melbourne Water, South East Water and Yarra Valley Water.
Celebrating the Wurundjeri people’s deep connection to land and water, an artwork by Woi-Wurrung Wurundjeri and Yorta-Yorta artist Simone Thomson has been installed at our Gisborne Recycled Water Treatment Plant.
Greater Western Water (GWW) will start a controlled release of recycled water from the Romsey Recycled Water Plant into Deep Creek, from Monday 20 July.
Pentland Hills residents are benefiting from more reliable, high quality drinking water following the completion of a major water infrastructure project near
This edition focuses on practical ways we’re supporting customers through the cooler months while continuing to improve how we deliver our services.
The Essential Services Commission has approved our updated prices and charges which take effect from 1 July 2026.
Greater Western Water (GWW) has awarded approximately $180,000 in grants and sponsorships to 26 local community groups across Melbourne’s west.
Greater Western Water (GWW) will be running its Customer Care Days through July, hosting them across the Macedon Ranges, Melbourne, Moonee Valley and Wyndham local government areas.