Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.
Today’s announcement by the Victorian Government of the Victorian Water Security Plan is welcomed by Victoria’s five major water corporations: Barwon Water, Greater Western Water Melbourne Water, South East Water and Yarra Valley Water.
Celebrating the Wurundjeri people’s deep connection to land and water, an artwork by Woi-Wurrung Wurundjeri and Yorta-Yorta artist Simone Thomson has been installed at our Gisborne Recycled Water Treatment Plant.
Over the next few days, we’ll be switching the water supply in Gisborne, Gisborne South, New Gisborne, Macedon, Mt Macedon and Riddells Creek from the Melbou
Students from Melbourne’s west have shared powerful messages about why every drop of water counts in this year’s National Water Week poster competition.
Recent dry conditions in Victoria are a reminder that it's more important than ever for us to work together to protect our water supplies.
GWW is proud to be recognised by the Australian Water Association for our contribution to water sector excellence, innovation and sustainability.
In collaboration with the Wadawurrung Traditional Owners Aboriginal Corporation and Wadawurrung Nursery we have planted 1,000 native trees around Eynesbury Dam as part of the Victorian Government’s More Trees for a Cooler, Greener West program.